How to verify CD-ROM cables are correctly connected. Follow these steps to troubleshoot this issue: NOTE: It is normal for the DVD player to pause briefly when changing layers on a dual-layered DVD disc. If the issue is still unresolved, service may be required. To get the full experience on Sony.com, please change your settings to allow JavaScript. Then you might be wondering why my burned DVD won t play. The DVD player cannot read or play the inserted disc. If you do not have a different disc, try using a different DVD player. Reboot the computer to reinstall the CD-ROM drive. Go to Product Repair. If a CD-ROM or DVD-ROM disc drive in your computer is not reading discs correctly, the following tips and information may help you fix the problem.. Bad or dirty CD. Examine the disc for any cracks or scratches that might be interfering with playback. The resolutions that are listed in this article may help solve some instances but not all instances of this problem. If the issue continues, try doing a power reset. Try the above recommendations again. Reset the DVD player to factory default settings. Under Performance by File System, verify it says '32-bit'. If, after cleaning the drive and CDs, you still get errors, it's likely the disc drive is bad. Sony cannot guarantee playback when using DVD-Rs or CD-Rs created by a burner. Use commercial discs and nothing homemade or pirated as those are not likely to read. If a DVD player cannot read or play the inserted disc, there may be a problem with the disc or the player may not be recognizing the DVD disc. Be among the first to get the latest Windows should then detect the CD-ROM and reinstall it. Check that the TV where the DVD player is connected to is set to the right input. Make sure the disc playback is not restricted by. The DVD recorder cannot play or record on to the inserted disc. Make sure you have tested more than one CD in the disc drive, as it may be one CD that is bad or dirty. Open Device Manager, highlight and remove the CD-ROM by pressing the delete key. However, if the CD-ROM does not work, refer to the next and final possibility. If all but one or two discs fail, the disc drive is bad or dirty. The cleaning should help solve this problem but it may persist. What types of discs can be played on a DVD player? If the disc drive is not opening when you press the eject button, verify the CD-ROM power cable is firmly connected. If the computer can boot from the disc, you are encountering a Windows driver related issue. After deleting the CD-ROM, reboot the computer. Why is the CD-ROM drive running in MS-DOS mode? Make sure you have tested more than one CD in the disc drive, as it may be one CD that is bad or dirty. For instructions on cleaning your CDs and disc drive, see the computer cleaning page. If all of the discs cannot be played, make sure that the latest software version of the DVD player has been installed. If the CD-ROM works in Safe Mode but not in normal Windows, a running program is causing the issue, or the drivers are corrupt. var element = $(elem); We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. If a CD-ROM or DVD-ROM disc drive in your computer is not reading discs correctly, the following tips and information may help you fix the problem. var model_var_link = element.attr("aria-url") + model_var_lower + "/manuals"; If you are using Windows 98 or Windows 95, verify the computer is running in 32-bit mode by clicking Start, Settings, Control Panel, double-click System, and click the Performance tab. You may also need to contact your hardware manufacturer for assistance with your hardware. function manuals_variable(elem){ A CDR, CDRW, DVDR, or DVDRW disc cannot be read in a Sony® CDROM or DVDROM drive, DVD player or audio CD player. If all but one or two discs fail, the disc drive is bad or dirty. The best of what Sony has to offer on iOS or Android. If the issue continues, try doing a power reset. Our site is not optimized for your current browser. It's also possible that the drive is bad and needs to be replaced. There are various reasons why a CD or DVD drive is not detected. If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Make sure that the disc has been inserted properly into the player. NOTE: Playback issues can also be caused by condensation. Within Device Manager, verify the CD-ROM has no exclamation marks or red X's. Confirm whether the problem is with the disc itself by attempting to play a different disc. var model_var_lower = model_var.toLowerCase(); Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. Try a number of different discs to see if the problem is disc-related. This works in most cases, where the issue is originated due to a system corruption. The program creates DVD discs for better performance. If the CD-ROM does work from MS-DOS, this indicates there is a Windows corruption issue. }. You can try replacing the drive and see if a new CD-ROM drive resolves the issue. If listed with a yellow exclamation mark or red X, remove the CD-ROM by highlighting the drive and pressing the delete key. When the DVD player says no disc, it means the sensor is not recognizing a disc in the tray. All Mobile, Tablets & Smart Devices products, DVD player is connected properly to the TV. If the CD-ROM drive is not in the Device Manager, the drive's cables may not be connected properly. Make sure the DVD disc is compatible with the player. If you do not have a different disc, try using a different DVD player. If you have recently installed or moved your computer, verify that the CD-ROM cables are connected correctly. Let the DVD player remain without power for 1 minute. Unplug the power cord of the DVD player from the AC outlet. If you attempted the recommendations above, try booting from a Windows 98 diskette or another bootable diskette with CD-ROM drivers to see if the CD-ROM works from MS-DOS.

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